Last updated: July 2026

Thank you for shopping with EYIA. We are committed to processing and delivering your order as efficiently as possible.

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Order Processing

Orders are processed within 3-5 business days (excluding weekends and holidays).

During periods of high demand, product launches, or holidays, processing times may be longer. If a significant delay occurs, we will notify you by email.

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Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may offer free shipping promotions from time to time. Eligibility will be clearly indicated at checkout.

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Estimated Delivery Times

Estimated delivery times begin once your order has been processed.

Typical delivery estimates are:

Canada

• Standard Shipping: 5-13 business days

Delivery estimates are provided for reference only and are not guaranteed.

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Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information, if available.

Please allow up to 48 hours for tracking updates to appear.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other government fees.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

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Shipping Delays

While we strive to meet estimated delivery times, EYIA is not responsible for delays caused by:

• shipping carriers;
• customs clearance;
• weather conditions;
• natural disasters;
• labor disruptions;
• incorrect shipping information;
• or any circumstances beyond our reasonable control.

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Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

EYIA is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information.

If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the package.

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Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, EYIA is not responsible for lost or stolen packages.

If you believe your package has been lost during transit, please contact us and we will gladly assist you in opening a claim with the shipping carrier.

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Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• your order number;
• photographs of the damaged item(s);
• photographs of the shipping packaging.

We will review your request and work toward an appropriate resolution.

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Multiple Shipments

In some cases, items within the same order may be shipped separately depending on inventory availability.

You will receive tracking information for each shipment when applicable.

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Shipping Restrictions

EYIA reserves the right to limit or refuse shipping to certain countries, regions, or addresses where delivery is unavailable or restricted.

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Contact Us

If you have any questions regarding shipping, please contact us.

EYIA

Email: support@eyiawear.com

Website: www.eyiawear.com